Customer Service Change at Wal-Mart Research Paper

Customer Service Change at Wal-Mart - Research Paper Example While all the steps are fundamental in the realization of the desired outcome, the coalition step is critical to account for. This is because it forms the foundation on which all the other steps are undertaken. The coalition step is meant to identify key potential stakeholders that are highly likely to make the whole process a success. In this respect, the chosen coalition of persons, experts, professionals, and stakeholders must be as powerful as possible in order to move the process towards the desired results (Ilozor, Peter,&Graham, 2012). Wal-Mart has a strong customer base and clientele. The coalition chosen for change purposes along this line must be in a position to understand the diversity and dynamism of this customer base and clientele (Rieley& Clarkson, 2001). The idea is to understand company trends in terms of performance, relative to the expectations of the industries it serves across the globe. For this purpose, the Wal-Mart’s coalition for change cannot be short of having evaluative skills in terms of understanding the environment that the company operates in all over the world. On the other hand, the focus of change in customer service is to enhance the company’s mode of handling its clientele or customer base.Therefore, a competitive team must be installed in the department chosen to handle change in customer service. On the same note, the coalition aspect of change management by Wal-Mart is to have a team that works together towards a common goal.This cannot be short of customer expectations.

How will the Professional MBA program prepare you for your chosen Scholarship Essay

How will the Professional MBA program prepare you for your chosen career path - Scholarship Essay Example roduce me to a broad spectrum of opportunities such as pursuing of an entrepreneurial route, progress for my business, handling new and challenging responsibilities and utilizing others such as marketing where my desire lies. This would ensure I achieve a wide array of knowledge base, insights and boost my poise to operate successfully in all environments. Most business executives in the corporate world with MBA degrees are embellished with high levels of responsibility and seniority within their job description. Coupled with my degree in criminal justice, the MBA degree will guarantee flexibility and fluidity in changing of career paths in order to exploit new opportunities hitherto underutilized. It will also to appreciate the complexities involved in business, bolster the practice of law and initiate conversance with the laws governing commerce. This diversity will put me up to date with the goings on in the world of business hence better decision making when it comes to issues of